Three product planners from Luidia, Inc., the San Carlos company that makes eBeam, an interactive classroom presentation software used at Harker, dropped by in mid-April to observe their product in use in order to make functional changes. They visited a number of classrooms in the US and LS to observe and talk to users, and held one-on-one interviews with teachers to gain feedback. As a result Harker has received new eBeam calibration tips from the company, which, presumably, will be rolled out to other eBeam customers.